These Terms of Service ("Terms") constitute a legally binding agreement between you ("Carrier," "you," or "your") and HaulPilot LLC, a Texas limited liability company ("HaulPilot," "we," "us," or "our"). By accessing or using the HaulPilot platform, you agree to be bound by these Terms. If you do not agree, do not use our services.
HaulPilot provides an AI-powered freight operations platform designed for small and mid-size carriers operating 5 to 50 trucks. Our services include:
HaulPilot is a software tool for carrier businesses. It does not employ drivers, broker freight, or act as a licensed freight broker or motor carrier. All dispatch decisions, legal obligations, and operational responsibilities remain with you.
You must be at least 18 years old and authorized to enter binding contracts on behalf of your carrier business to use HaulPilot. By registering, you represent that all information you provide is accurate and that your business is a licensed motor carrier or operates under a valid DOT/MC authority where required.
You are responsible for maintaining the security of your account credentials. Notify us immediately at jennifer@haul-pilot.com if you suspect unauthorized access.
HaulPilot is offered on a monthly subscription basis. Current plans are as follows:
| Plan | Monthly Price | Fleet Size |
|---|---|---|
| Starter | $99 / month | Up to 10 trucks |
| Growth | $249 / month | Up to 25 trucks |
| Enterprise | $499 / month | Up to 50 trucks |
| Fleet Command | $999 / month | Unlimited trucks |
All prices are in USD and exclude applicable taxes. HaulPilot reserves the right to modify pricing with at least 30 days' written notice to active subscribers. Continued use after the effective date of a price change constitutes acceptance of the new pricing.
New accounts may be eligible for a 14-day free trial. No credit card is required to start a trial. At the end of the trial period, your account will be paused unless you subscribe to a paid plan. Trial accounts are subject to these Terms.
Subscriptions are billed monthly in advance via Stripe, our third-party payment processor. By providing payment information, you authorize HaulPilot to charge the subscription fee on a recurring monthly basis on the anniversary of your subscription start date.
If a payment fails, we will attempt to retry the charge up to three times over seven days. If payment remains outstanding after the retry period, your account may be suspended. You will retain access to your data but platform features will be restricted until payment is resolved.
You may cancel your subscription at any time from your account dashboard or by emailing jennifer@haul-pilot.com. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months or unused features.
All subscription fees are non-refundable except as required by applicable law. If you believe you were charged in error, contact us within 30 days of the charge at jennifer@haul-pilot.com and we will investigate.
You own your data. This includes all load records, driver information, fleet data, customer contacts, invoices, and any other content you enter into HaulPilot ("Carrier Data").
By using HaulPilot, you grant us a limited, non-exclusive, royalty-free license to store, process, and use your Carrier Data solely for the purpose of providing the services to you. We do not sell your Carrier Data to third parties and do not use it for advertising.
Upon cancellation, you may request an export of your data within 90 days. After 90 days, we may delete your data from our systems. Data export requests should be sent to jennifer@haul-pilot.com.
Our collection and use of personal information is governed by our Privacy Policy. By using HaulPilot, you agree to our Privacy Policy.
Your use of HaulPilot is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. Violations may result in account suspension or termination.
HaulPilot and its content, features, and functionality (including but not limited to software, algorithms, text, graphics, logos, and designs) are owned by HaulPilot LLC and protected by US and international intellectual property laws.
These Terms grant you a limited, non-exclusive, non-transferable license to access and use the platform for your internal business operations. You may not copy, modify, distribute, reverse engineer, or create derivative works from any HaulPilot software or content.
You acknowledge that AI-generated dispatch recommendations, compliance alerts, and load scores are tools to assist your decision-making — not substitutes for your professional judgment. Final operational decisions are yours alone.
Our total liability to you for any claim arising under these Terms shall not exceed the total fees paid by you to HaulPilot in the 12 months preceding the claim.
You agree to indemnify, defend, and hold harmless HaulPilot LLC and its officers, employees, and agents from any claims, damages, losses, or costs (including reasonable attorneys' fees) arising from: (a) your use of the platform; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) any third-party claim related to your carrier operations.
Either party may terminate these Terms at any time.
Upon termination, your right to access the platform ceases. Provisions of these Terms that by their nature should survive termination (including data ownership, limitation of liability, and dispute resolution) shall survive.
Before initiating any formal dispute, you agree to contact us at jennifer@haul-pilot.com and provide written notice describing your claim. We will attempt to resolve the dispute informally within 30 days of receiving your notice.
If informal resolution fails, all disputes arising out of or relating to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall be conducted in Harris County, Texas. The arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.
You waive any right to participate in a class action lawsuit or class-wide arbitration against HaulPilot.
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. For matters not subject to arbitration, you consent to exclusive jurisdiction in the state and federal courts located in Harris County, Texas.
We may update these Terms from time to time. When we make material changes, we will notify you by email at least 14 days before the changes take effect. Your continued use of HaulPilot after the effective date constitutes acceptance of the updated Terms. If you disagree with the changes, you may cancel your subscription before the effective date.
Entire Agreement. These Terms, together with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and HaulPilot regarding your use of the platform.
Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.
Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.
Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Questions about these Terms? Contact us:
HaulPilot LLC
Houston, TX
jennifer@haul-pilot.com